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SERVICE / IP REPLACEMENT

A NEW IP. A CLEAR NEXT STEP.

Understand the replacement allowance, the information to check and how to put new connection details back into your tools.

Replacement execution not yet open

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Check the charge and the expiry before changing an IP.

CHECK / REQUEST / VERIFY

One free replacement during an IP’s usage period

The published service direction includes one free replacement for each IP during its usage period. The original service proposal also specifies a second replacement at 50% with a date reset.

The 50% calculation basis, applicable products, reset duration and later replacements have not been finalised for public ordering. No payable amount or revised expiry can be calculated from that percentage alone.

ReplacementPublished directionBefore execution
FirstOne free replacement during the usage periodConfirm the product and available allowance
Second50% charge and date reset proposedConfirm the fee basis and exact new expiry
Later / traffic-based plansDetailed terms not publishedCheck the applicable service conditions

Review the change as a whole

A replacement can affect applications that still use the old connection. Before submitting, check the current IP, used replacement count, any charge, the new expiry and when the old resource will stop working.

Replace, update, verify

When the service becomes available, follow the confirmed operation and inspect its recorded result before updating your software.

  • Select the IP and review the replacement summary.
  • Confirm the fee and expiry only after the terms are clear.
  • Check whether the request completed before repeating it.
  • Update the affected tools with the new connection details.
  • Verify the exit IP and a real target page from each affected tool.

Replacement is different from rotation

Rotating residential exits follow the product’s connection behaviour. After-sales replacement concerns an existing resource and its service conditions. A replacement request is also separate from a refund request.

Free allocations follow their own claim rules. For an IP bought from another provider and added to the USM client, ask that provider about replacement.

If the result does not match the confirmation

Keep the order reference, operation time, old and new expiry shown, and a redacted error or result. Do not repeat a paid replacement while its outcome is uncertain.

A CONNECTION THAT FITS

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